The Holy Trinity in the transportation industry is accuracy, safety and quality of service. Transportation service providers are many and varied and they must adhere to strict regulations and speak to the clients in a clear and uniform language. It is only by following these guidelines that processes can be set in motion in transportation companies.
Thanks to our large team of pollsters, the Tovanot Research Institute will provide you with crucial information in every location across the country and analyze findings from the field with advanced information systems.
The Tovanot assessment program – consisting of both mystery shopping and satisfaction surveys – enables you to monitor and enhance customer experience.
We use the following assessment parameters:
- Assessing advertising effectiveness
- Focus groups
- Employee satisfaction
- Benchmark brand power
- Maintenance and cleanliness
- Presence and employee accessibility
- Service ability
- Service efficiency
- Safety regulations
- Precision and meeting timetables