The vast competition in the retail business, the great dynamics which keep this world spinning, the minute details and the constant battle for the consumer’s heart and pocket evoke the need for assessment and assimilation tools that serve a clear organizational policy.

Tovanot helps define the service policy according to the organization’s needs and vision in order to provide the best possible customer experience. Tovanot’s effort makes it possible to assess processes, adhere to the organization’s guidelines and policies with regard to work procedures, inspire service experiences and increase sales.

We use the following assessment parameters:

Research and Surveys

  • Analyzing product price sensitivity
  • Assessing advertising effectiveness
  • Analyzing post-purchase feedback
  • Visibility and availability of shelf products
  • Employee satisfaction
  • Customer satisfaction and loyalty
  • Focus groups
  • Benchmark brand power

Mystery shopper

  • Employee’s professional knowledge
  • Service ability
  • Implementation of the chain’s policy
  • Conducting sales promotions
  • Visibility of the point of sale
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