Telephone Mystery shopping

/Telephone Mystery shopping
Telephone Mystery shopping2018-11-12T19:26:09+00:00

Telephone Mystery shopping

The phone customer requires a courteous, pleasant and efficient telephone service experience.

The service is tailored to sales, information and outsourcing centers.

The Tovanot Research Institute provides:

  • A qualified, skilled team of pollsters operating out of the company’s Kfar Saba office
  • A state of the art call recording system
  • A state of the art reporting system
  • Ongoing professional guidance

The tests combine objective factors such as:
time on hold, telephone response suited to the standards of the organization, full response, appropriate response, etc’. Emotional factors are also assessed in order to enable the organizations to promote excellence, improve service and maximize customer satisfaction, thereby enhancing their business performance.

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