The mystery customer is a tool designed to serve the organization’s business goals: standard of service, language, work procedures and organizational culture. The mystery shopper method is currently widely used by companies competing in the race to improve performance and plays a vital role in promoting work processes.
The Tovanot Research Institute has developed a range of products, designed a plan of action and fostered a professional team yielding results and excellence.
Our activity is based on four main elements:
- Professional staff