What we do:

We are a thinking research institute that conducts in-depth market research, including mystery shopper services and marketing surveys. We will help you gain the invaluable insights that are crucial to the future of you business.

The Tovanot Research Institute provides research services by using state-of-the-art research and analysis techniques, including client research, product and retail research, advertisement effectiveness, sensitivity analyses for the launch of new products, as well as employee satisfaction studies.

We aim to provide you with the insights you need to achieve your goal

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The work process

We gather and compile data with a wide range of advanced technological tools which guarantee ease of collection as well as data integrity, validity and reliability. The company processes and analyzes the data, which provide answers to the questions defined as the research objectives. The ensuing information and insights are presented to our customers as invaluable tools for company decision-makers for the purpose of acquiring management insights and decision making abilities. Once the findings are analyzed, the accrued insights serve as a foundation for an ongoing improvement process and action plans aimed at optimizing and upholding achievements.

What we assess

  • Customer experience
  • Operational conduct
  • Service indices
  • Customer satisfaction
  • Employee satisfaction with the company’s performance
  • Clientele perception of situations, products and services
  • Consumer behavior

The tools we use

  • Focus groups and feedback
  • Telephone surveys
  • Face-to-face surveys and customer questioning
  • Internet surveys in a wide range of applications
  • In-depth interviews
  • Face-to-face mystery shopper surveys
  • Telephone mystery shopper surveys
  • Recorded/photographed mystery shopper surveys
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