Fuel and Energy

/Fuel and Energy
Fuel and Energy2018-11-12T21:16:08+00:00

Fuel and Energy

Due to the tremendous competition in the fuel and energy industry, the purchasing experience is not affected by price alone. The customer experience is constantly affected by the employee’s ability to provide outstanding, prompt, high quality service, as well as by a pleasant and inviting service atmosphere. Tovanot works with the leading fuel companies, thereby helping to ensure enhanced customer experience, which results in consistency and perseverance in the provision of this service to customers.

We use the following assessment parameters:

Research and Surveys

  • Assessing advertising effectiveness
  • Focus groups
  • Employees satisfaction
  • Benchmark brand power

Mystery shopper

  • Sales promotion
  • Service ability
  • Speed and quality of service
  • Cleanliness of the site and the store
  • Brand quality retention
  • Reliability and safety
  • Assessing the staff’s professional knowledge
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