Clothing chain employees are busy with a lot more than merely folding, tidying and organizing the store; they also implement the chain’s service and sales strategy, thereby affecting both sales and branding.
Thanks to our large team of pollsters, the Tovanot Research Institute will provide you with crucial information in every location across the country and analyze findings from the field with advanced information systems.
The Tovanot assessment program – consisting of both a mystery shopper and satisfaction surveys – enables you to monitor and enhance customer experience.

We use the following assessment parameters:

Research and Surveys

  • Assessing advertising effectiveness
  • Focus groups
  • Employee satisfaction
  • Benchmark brand power

Mystery shopper

  • Visibility and operation
  • Professional knowledge
  • Service standard within the organization
  • Increasing sales
  • Customer satisfaction
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